• Member Services Associate

    Multiple Listing Service of Hilton Head Island, Inc.
    Job Description

    Real Estate Company on Hilton Head Island is seeking a creative, flexible and mature Member Services Associate that can fully service customers, members and vendors in a professional manner.

    Major Job Duties :

    • Maintain Call Center database
    • Answer all emails and phone calls by COB;
    • Provide technical assistance for all MLS products, walk-ins and/ or Front Desk
    • Receive and enter new Associate Member and Assistant applications
    • Sell additional services by recognizing opportunities to explain new features
    • Accept payments for products, services and assign key’s and lockboxes
    • Maintain annual updates to Villa Regime/ Database, POA Fee’s, Transfer Fee’s and add annual updates including IDX Vendors
    • Trouble shoot issues on products including e-key, I-Boxes, software, MATRIX, Clareity Security SSO (member security login)
    • Schedule Annual Team Leader weekly and monthly rotation
    • Provide periodic training of members
    • Update job knowledge by participating in educational opportunities and participate in after-hours emergency support rotation

    Experience and Skills Required:

    • BA/BS or Minor in Business IT
    • Basic understanding of Real Estate
    • Must have strong Customer Service experience
    • Call Center and/ or Tech Support experience is a plus
    • Strong written (typing proficiency) and verbal communication skills
    • Excellent aptitude of Excel, Word, Outlook, Suite QuickBooks and SalesForce
    • Well-defined organizational and planning skills; detail oriented with the ability to multi-task, prioritize
    • High motivation, self-starter with the ability to successfully maneuver within Team environment
    • Ability to problem solve by quickly ascertaining a customer or vendor issue
    *Please do not call in regards to job posting, we will be unable to assist you. Email copy of resume and salary requirements to cstevenson@hiltonheadmls.com.* 
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