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  • Front Desk Receptionist (Hilton Head Island, SC)

    Seeking an energetic Front Desk Customer Service Representative to join a full-service property management company in beautiful Hilton Head Island, SC. The Front Desk Customer Service Representative is instrumental in creating memorable vacation experiences and long-term viability for the guests and owners through conscientious stewardship, individual attention, and commitment to exceed expectations.
     
    JOB DUTIES:
    • Treat owners and guests w/ the highest level of respect and courtesy at all times
    • Use best judgment in doing whatever is necessary to assure our customers have an enjoyable vacation experience 
    • Pursue rental reservations (follow up leads, check voicemail, and email constantly, take all rental inquires directly when General Manager not in the office)
    • Enter reservations as soon as they are received
    • Read and respond to e-mails as soon as possible 
    • Perform check-in duties daily make concierge courtesy calls to exchange guests and the previous nights after hours’ check-ins
    • Resolve caller issues and questions while they are on the phone. 
    • Be aware of all on-site resort activity and services (landscaping, housekeeping, maintenance)
    • Become Proficient in Resort Data Processing software (RDP)
    • Review guest and owner contact information and update corrections
    • Always review owners’ financial status and inform owners if they are in arrears
    • Participate in owner and rental check-in
    • Update daily front desk logs
    • Administer exchange program
    • Administer Plantation passes
    • Generate Task Requests and work orders  
    • Keep check-in package, unit manuals, reservation cards, new owner packages, and all other owner / guest literature current
    • Administer VIP, RCI and II satisfaction call program
    • Keep your work area and the lobby neat and clean in appearance
    • Create reservation folders
    • Generate confirmations
    • Post deposits and final payments; copy, file
    • Prepare arrival packets
    • Take maintenance requests and call required vendor / contractor
     
    QUALIFICATIONS:
    • High School Diploma or Equivalent
    • Associates or bachelor’s degree is preferred but not required
    • 2 years of Customer Service experience
    • Professional appearance
    • Type 40 WPM
    • Experience with Microsoft Office software

    PAY & SCHEDULE:
    $13 - $15/hr
    08:00 AM - 05:00 PM (Monday - Friday)

    New Group Name: Full Time

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