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  • Patient Account Coordinator( Statesboro & Savannah)

    Posted: 01/09/2022

    The Patient Access Coordinator will accurately register patients into the PM system and provide timely appointment Patient Access for all providers in a high volume environment. He/she is expected to promote an efficient administrative office which leads to positive patient experiences and fosters positive work relationships among all departments.

    Essential Duties and Responsibilities

    • Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using a tone that conveys warmth, empathy and patience.
    • Demonstrates a courteous, friendly and professional demeanor while he/she greets patients, visitors and vendors. Portrays the same demeanor while answering and routing phone calls. Illustrates efficiency regarding patient and doctor inquiries by responding to their needs in a timely manner.
    • Accurately enters all patient demographics and insurance information into the system.
    • Runs initial eligibility to ensure accurate insurance information obtained. Obtains any authorizations as needed and accurately inputs and ties authorization to the patient’s appointment.
    • Maintains a professional demeanor even when callers are upset, and contacting a supervisor if necessary.
    • Schedules and maintains the provider schedulers to include cancellations and Patient Access of patients.
    • Handles all referrals from outside physician offices in a timely manner.
    • Requests patient medical records and signed releases as required.
    • Provides directions and general information to patients to include the required script for their appointment and provider protocols.
    • Maintains a high level of confidentiality when servicing patients.
    • Performs routine and some non-routine, continuous work involved with the operation of telephone call center.
    • Maintains a knowledge of the practice “phone tree” therefore transferring calls appropriately.
    • May be required to work flexible hours and some weekends.
    • Maintains area of special assignment.

    New Group Name: Full Time

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